The future of government starts with user research​

Uncover citizen needs, enhance public services, and build a future-ready government with user research tailored to your small or medium-sized municipality.

Our Services

Research-informed consulting to tackle wicked problems
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Our Mission

Strengthening American democracy and communities ​
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About Us

Design professionals with a passion for local government
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Roll out a new program or process

Incorporate user feedback during the building phase to ensure you get it right the first time

Assess a current process or problem​

Evaluate existing services and innovate in collaboration with those most impacted

Connect with your community

Strengthen trust and grow your capacity to spark change by building community

It’s time for local government to truly innovate

Our passion is helping small to medium-sized governments build better, more inclusive, and more citizen-friendly products and services
92%
  • of U.S. cities with a population of 25,000 or less*
76%
  • of citizens never attend local government meetings*
19%
  • of people have contact with their local elected official*

Our Team

We provide trustworthy, experienced, and award-winning expertise

Kyle Knott

Client Partnerships

Kyle holds dual master’s degrees in public administration and comparative studies, specializing in local government, public policy, and design research. He has additionally been involved in various leadership capacities in city management and community politics for nearly 10 years. He’s worked extensively in strategic management, mixed methods research, and community capacity building.

Mindy Harrell

Design and Research

Mindy has 8 years of experience in the human-centered design and research methods. A passionate advocate for community-building and urbanism, Mindy has worked with major brands both in the US and abroad, as well as the city of Istanbul, Turkey. She brings her private sector experience in building delightful products and services to the public sector through GovEmpower.

Welcome to the future of government

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